RETURNS & REFUNDS
We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receipt by writing to firstname.lastname@example.org. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. If you are not satisfied with our products, you may request a refund of the full purchase price within 7 days of the delivery date. Please submit this request by writing to email@example.com or call 612 432 5887 to speak to one of us. We will help you fix whatever is broken.
ORDER PROCESSING, SHIPPING, AND TIMING
After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service,UPS, DHL, or FedEx. Shipping times are dependent on location from our seller’s warehouse and fulfillment center. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, though this does not include any potential delays due to inclement weather, holidays, or backorders. International orders will experience different delivery times than expressed above. Typical processing times may vary from 5 to 10 business days and shipping times is dependent on entry into the country along with other variables. Any duty, import, or general taxes or fees for sending our product to an international country will be passed to the consumer, we are not responsible for these extra charges. By placing your order, you accept that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis. We ask that you please inquire with your location laws before submitting your order.
If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your spam inbox if you do not receive this tracking information or you may write to firstname.lastname@example.org